What information we collect, use, and why: 

We may collect or use the following information to provide services and goods, and for dealing with queries or complaints: 

• Names and contact details 

• Addresses 

• Photographs or video recordings 

• Records of meetings and decisions 

• Information relating to compliments or complaints 

• Correspondence 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods and to deal with queries and complaints are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

How long we keep information 

We will keep your personal details for only as long as necessary for legitimate business reasons. Where I deliver a service for you, this will be five years after delivery of that service. Otherwise, details are deleted after no more than six months. 

Website details

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you.

How to complain

f you have any concerns about our use of your personal information, you can make a data protection complaint to us: 

Email: LDSmith@hotmail.co.uk 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.  

The ICO’s address: 

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113  
Website: https://www.ico.org.uk/make-a-complaint